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Returns and Exchanges
Return policy
We want you to be satisfied with your purchase. Please review our return policy before placing your order:
- Any unused, non-customized item may be returned within 30 days of purchase in its original, unopened packaging.
- Credit will only be issued for items returned with an approved RMA (Return Merchandise Authorization) label.
- Certain non-stock items may be subject to a restocking fee.
- Seasonal items are final sale and are not eligible for return.
Incorrect orders
If we ship your order incorrectly, we take full responsibility. We will provide a prepaid return label and refund applicable shipping fees, provided you notify us within 30 days of receiving the item.
How to request an RMA
To initiate a return or exchange, request an RMA (Return Merchandise Authorization) number by phone or email before sending any items back: